Shipping & Returns
Our shipping and handling rates are based on the merchandise value of your order. This fee covers all regular postage charges for your order regardless of how many packages it is shipped in. We ship via FedEx, USPS, and UPS. Our shipping and handling charge on orders to the contiguous United States are as follows:
- $0.00 to $75.00: $12.00
- $76.00 to $150.00: $18.00
- $151.00 and up: $35.00
When you receive your order and are not satisfied or it has been damaged in shipping, please contact us immediately or within 3 days of receiving your order. Let us know what the problem is. Send the product back to us and we will send you a new product or refund your purchase price plus shipping costs. The customer will receive a confirmation of order e-mail. If item is in stock we will ship within 2 days. If item is not in stock please allow 2 weeks for both construction and delivery. Contact us for any special timing. When item is shipped the customer will receive an e-mail stating the order has been shipped. Privacy Notice. This policy covers how we use your personal information. We at Kringle Workshop LLC take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information We Collect
We only collect information that is related to your order. This includes your: – Name – Billing Address – Shipping Address – E-Mail Address – Credit Card information. Your information is used to fill your order and we may periodically send promotional e-mails about new products, special offers or other information which we think you may find interesting using the e-mail address that you provided. WE DO NOT SELL OR REDISTRIBUTE YOUR INFORMATION TO ANYONE!
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name and address so it cannot be read over the internet.